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Privacy Policy

Privacy Policy

This Privacy Policy explains how Bike Revival processes personal data when people use the website, contact the workshop, request bicycle servicing, or arrange related services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may process identification and contact details, service inquiry content, appointment and intake information, bicycle and repair details, quote and approval records, payment and billing information, communication history, and limited technical data such as device and usage information. Where relevant, we also process information needed to manage service progress, collection, and after-service summaries.

The categories of data collected depend on how a person interacts with the website, booking channels, and workshop services.
02 · Sources

How We Collect Data

We receive data from contact forms, email, phone calls, workshop drop-ins, booking and service interactions, and payment or collection processes. We also collect certain data automatically through the website, such as basic technical logs and cookie-related information, and may receive limited information from service providers involved in operating the site or processing payments.

Most information is provided directly by the customer, while some technical data is created automatically during website use.
03 · Cookies

Types of Cookies

Essential cookies support core website functions and security. Preference cookies help remember user choices. Analytics or similar cookies may be used to understand site performance and general usage patterns. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, preference, and basic measurement purposes.
04 · Controls

Cookie Control

We use cookies and similar technologies for essential site functions, basic analytics, and remembering preferences where enabled. Non-essential cookies can usually be limited or removed through browser settings, and some features may not function properly if essential cookies are disabled.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Contact Information

Email contact
sales@cowsocietyrain.yachts
Telephone contact
+386 31 469 275
Postal address
Trg svobode 1, 8290 Sevnica
Privacy contact
Use the contact details below for privacy questions, data requests, or policy-related correspondence.
Contact Page
01

How We Use Data

We use personal data to respond to enquiries, schedule and manage bicycle intake, assess service scope, prepare and confirm quotes, carry out repairs and adjustments, record approvals for additional work, complete quality checks, provide collection summaries, process payments, maintain business records, operate the website, and meet legal or accounting obligations.

Processing is limited to workshop operations, website administration, and legal compliance.
02

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and similar operational functions. These parties act on our instructions or under their own legal responsibilities, and they may process data only for the services they provide to us.

Operational partners receive only the information needed to perform their role.
03

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend claims, or protect the rights, property, or safety of the business, customers, or others. Any disclosure is limited to what is reasonably necessary for that purpose.

Disclosure may be required to comply with law or to protect legal rights.
GDPR

Regulation

GDPR Overview

Where GDPR applies, we process personal data on a lawful basis such as contract performance, legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for operating the workshop, managing enquiries, and maintaining records needed for business and compliance purposes.

For users in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityInformation Commissioner of the Republic of Slovenia
This section is intended for individuals whose data is processed under GDPR.

GDPR-aware data handling

GDPR Rights

Where applicable, individuals may request access, rectification, erasure, restriction, objection, and data portability, and may withdraw consent where processing is based on consent. The right to object or erase may be limited where we must keep information for legal, accounting, or service record purposes.

GDPR rights are available only to the extent they apply to the specific processing activity.

Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.

Available rights depend on the legal basis and the nature of the information involved.

To exercise a privacy right, we may ask for enough information to verify identity and understand the request. We will assess the request under applicable law and respond within the required timeframe, or explain if an exception applies.

Requests are reviewed before action is taken to protect confidentiality and prevent misuse.

We retain personal data for the period needed to handle enquiries, manage bookings, complete repairs, issue service summaries, maintain accounting and business records, and meet legal obligations. When data is no longer needed, we delete it or anonymise it where appropriate.

Records are kept only for as long as needed for the stated purpose or required by law.

When we update this policy, we will replace the current version on the website and may provide additional notice if a change is material. The version in effect is the one published at the time of the relevant processing activity.

We may revise this policy to reflect legal, technical, or operational changes.